Refund / Complaints

Dear customer,

We would like to inform you of the importance of following the correct procedure when making inquiries regarding refunds for purchases from our online candy store.

We kindly ask you to send all inquiries regarding refunds via email to our dedicated customer service team at post@go-on.no This will allow us to process your requests more efficiently and ensure that all necessary information is taken into account.

We would like to inform you that the response time may take up to 1-2 weeks. We apologize for any inconvenience this may cause, but we assure you that we are working hard to respond to all inquiries as quickly as possible.

Furthermore, we would like to take this opportunity to inform you that any attempt at fraud will be dealt with strictly in accordance with Norwegian law. If it is discovered that a customer has attempted to defraud our business, we will immediately contact the appropriate legal authorities. This may result in a report for fraud.

We also reserve the right not to respond to inquiries that are deemed frivolous or potentially fraudulent. We take the security and integrity of our business and our customers very seriously, and we will not hesitate to take the necessary measures to protect ourselves from such behavior.

Thank you for your understanding and cooperation. We are dedicated to providing you with a safe and reliable trading experience, and we look forward to serving you in a professional and honest manner.

With kind regards,

Go-on.no